Privacy Policy

Skoon Home – Privacy Policy

Effective Date: October 2025

1. Introduction

Skoon Home (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when you visit our website or use our cleaning services.

2. Information We Collect

We may collect the following types of information:

Personal information: such as your name, email address, phone number, and home address when you book a service or contact us.
Payment details: if you make a deposit or payment online (processed securely through third-party payment providers such as Wix Payments or Square).
Service details: information about your property and cleaning preferences.
Website usage data: collected automatically (e.g. via cookies) to improve site performance and customer experience.

3. How We Use Your Information

We use your information to:

Provide and manage your cleaning bookings
Process payments and send confirmations or receipts
Communicate with you about your appointments or enquiries
Improve our services and website
Send occasional updates or promotions (only if you’ve opted in)

4. Sharing Your Information

We do not sell or rent your personal information.
We may share your details only with:

Our trusted cleaning staff or contractors (for service delivery)
Third-party service providers (e.g. payment processors, website hosting)
Where required by law or to protect our rights

All third parties are required to handle your information securely and in compliance with privacy laws.

5. Data Security

We take reasonable steps to protect your personal data from misuse, interference, loss, or unauthorised access.
Payments made through Wix or Square are encrypted and processed via secure servers.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if any details are inaccurate.
To make a request, please contact us using the details below.

7. Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic. You can disable cookies through your browser settings, though some features may not work as intended.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Skoon Home
Email: info@skoonhome.com
Location: Sydney, NSW, Australia

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”